WHAT A SECURITY MAN TAUGHT ME ABOUT CUSTOMER SERVICE!!!

Hey guys,

Its Friday!!!...

What's the weekend saying? Anyone got any interesting plans? Well, I've got a few but I'd rather leave it for the 'how I spent my weekend' post if I actually get to execute them lol.

One thing I love about life is growth and one thing that comes with growth is wisdom. You gain wisdom from the lessons and experiences you face and learn everyday.

One of the lessons I've learnt recently, is about customer service which can also be applied in life. Now being that sales is part of my job and I deal with a number of clients daily, customer service is very crucial. I'll tell you a story.

It was one of those days when I had to spend most of my time supervising workers outside the office. While I was at this task, we received orders from the management team, saying that a certain 'VIP' client was going to be coming in to the office at about 4 or 5pm, and that every client who comes in during or at about that time, should be given a warm welcome/VIP treatment, as no one really knew who this VIP client was or what he looked like. 

Shortly before 4pm, everyone got on their toes, in expectation of the VIP. The security men began patrolling, opening the gate and giving everyone who drove in during that time, a warm and happy welcome.

A couple of cars drove consecutively, and then, the car we had all been waiting for,- A white matte tinted G-wagon, pulled over at the gate. Yes Boss!!...our VIP client had finally arrived. This time, the security guards began saluting and hailing, as they viciously opened up the gate.

After they had opened his door and ushered him into the office as they had been told by the management, they all returned back to their respective posts, taking off their hats and hitting the sacs, except one!. He seemed to have been enjoying the whole VIP welcome proceedure, that he kept opening and saluting other clients who drove in and out consecutively, after the VIP client. It was so deep, he even opened and saluted a taxi driver who drove in 15 minutes after the VIP.

The next day, the management called a meeting with the guards who were on duty, assigning them 3 envelopes each. The first two who had retired to thier posts after welcoming the VIP, opened thiers and had a confused face on, while the other one opened his, and responded with a smile on his face. It was obvious!. Dude had received a cheque of......God knows how much, while his other colleagues had received their sack letters.

When asked why they had been sacked, the management responded saying: We informed you that a VIP client was going to be coming between the hours of 4 and 5 and you were expected to be at alert and give everyone who came in between this time, a very warm welcome/VIP treatment. In a state of shock and serious confusion, they responded saying: but we received and ushered in the VIP client upon his arrival as instructed. He drove in with a white matte tinted G-wagon. But the management responded saying,: No! he came in a cab. He was that gentle young man in a jeans and a shirt.

Apparently, the mistaken VIP was just a normal random client who had come to make inquiries coincidentally, and the actual VIP was marvled at this young man who happened to be the only one who gave such a warm welcome and a special treatment regardless of the fact that he came in a cab.

The cheque was the reward he got for his diligence.

Lesson learnt? You never know who might be your angel.

Never judge people by their looks. Treat everyone equally and specially.

Enjoy the rest of your weekend. :)